> For the complete documentation index, see [llms.txt](https://knowledgebase.fabricdata.com/fabric-knowledge-base/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledgebase.fabricdata.com/fabric-knowledge-base/support/service-desk/hours-of-availability.md).

# Hours of Availability

## **Fabric Technical Support Hours** <a href="#fabric-technical-support-hours" id="fabric-technical-support-hours"></a>

{% hint style="warning" %}
For any major outages, infrastructure or application-wide access issues (P0 & P1 support issues), please disregard the opening times below).
{% endhint %}

### &#x20;**Hours of availability:**

* P0-P1 issues: 24/7
* P2-P4 issues: **9 am to 6 pm Monday through Friday**

### &#x20;**Time zones covered:**

* GMT: UTC+0
* CET: UTC+1
* EST: UTC-5
* PST: UTC-8
* MT: UTC-7

| Day of Week | GMT     | CET     | EST     |         |         |
| ----------- | ------- | ------- | ------- | ------- | ------- |
| Monday      | 9am-6pm | 9am-6pm | 9am-6pm | 9am-6pm | 9am-6pm |
| Tuesday     | 9am-6pm | 9am-6pm | 9am-6pm | 9am-6pm | 9am-6pm |
| Wednesday   | 9am-6pm | 9am-6pm | 9am-6pm | 9am-6pm | 9am-6pm |
| Thursday    | 9am-6pm | 9am-6pm | 9am-6pm | 9am-6pm | 9am-6pm |
| Friday      | 9am-6pm | 9am-6pm | 9am-6pm | 9am-6pm | 9am-6pm |
| Saturday    | N/A     | N/A     | N/A     | N/A     | N/A     |
| Sunday      | N/A     | N/A     | N/A     | N/A     | N/A     |

{% hint style="info" %}
The team is staffed by experienced technicians who are able to help with a wide range of technical issues.

The team is committed to providing excellent customer service.

If you have any questions or need assistance, please contact the technical support team.
{% endhint %}

***

<details>

<summary>Related Articles</summary>

* [Service Desk](/fabric-knowledge-base/support/service-desk.md)
* [Raising a Support Ticket](/fabric-knowledge-base/support/service-desk/raising-a-support-ticket.md)
* [About our Integrations](/fabric-knowledge-base/resources/about-our-integrations.md)

</details>